Privacy Policy

Introduction

This Privacy Policy explains your rights and our practices regarding the information you provide to us.

The use of our services may involve the collection and use of your information (as defined in “The Information We Collect and How We Collect It” section below) across our websites and mobile applications. Please read this Privacy Policy carefully to understand how we manage your information and how you may control it.

By using our services, you agree to our collection, use, and sharing of your information as outlined in this Privacy Policy, which may be updated from time to time.

For questions or concerns regarding this Privacy Policy or other privacy-related matters, please contact our Privacy Officer at [email protected] or by mail at Greenlake City Ruko Sentra Niaga, Blk. O No.2, RT.7/RW.8, Duri Kosambi, Kecamatan Cengkareng, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11610 (Attn: Privacy Officer, Legal Department).

Scope of this Privacy Policy

This Privacy Policy applies to all MOONBOT services. Specific services may have additional privacy guidance, which is incorporated into and forms part of this Privacy Policy. Where specific guidance differs from this policy, that guidance will prevail within the context of the specific service.

Note that this Privacy Policy does not cover:

  • Third-party services (such as websites) you may access through our services.
  • Information collected by other companies or organizations that advertise on our services.

Changes to this Privacy Policy

We may revise or supplement this Privacy Policy periodically. Such changes will be incorporated into this Privacy Policy.

Where changes are material, we will notify you via our website, direct communication, or other means before the changes take effect.

By continuing to use our services after any changes to this Privacy Policy, with or without notice, you agree to the revised Privacy Policy.

The Information We Collect and How We Collect It

To provide our services, we collect, store, and use the following types of information:

Information

This includes both Personal and Non-Personal Information.

Personal Information

Information that can identify you directly or indirectly, including:

  • Account Information: Details provided when opening an account or using our services, such as name, phone number, email, and payment information.
  • Usage Information: Data you share while using our services, such as content you store or share with others.
  • Third-Party Information: Data that others may share about you through our services.
Technical and Usage Data
  • Location Data: Information about your location (if you use location-enabled services), including device location, IP address, or shared location data from device settings.
  • Log Data: Technical information gathered automatically, including your mobile carrier, device settings, IP address, device ID, search history, content interactions, and communication metadata.
Non-Personal Information

Information that does not identify you, including anonymized or aggregated data.

Shared Information

Any information you share publicly on our services, such as posts, lists, or profiles, as well as data shared by others relating to you.

How We Use Your Information

We may use your information for the following purposes:

  • Service Provision: To provide and enhance our services.
  • Customer Service and Security: For customer support, security, fraud detection, archival, and backup.
  • Advertising: To offer relevant advertisements, as detailed under “Advertising” below.
  • Service Improvement: To understand how you use our services and to improve them based on your language, location, and usage.
  • Feature Development and Analytics: To develop new features, assess the effectiveness of advertising, and improve existing services.
  • Compliance and Internal Use: For software verification, software updates, and compliance with internal policies.

Advertising

We may use your information to provide advertising relevant to you.

We may also use your information for direct marketing (e.g., by messaging within our services or email) to offer products and services by us or selected third-party partners, including:

  • Our Products: MOONBOT products and services, such as messaging, entertainment, payment, and e-commerce.
  • Partner Products: Third-party products in areas like travel, finance, health, and e-commerce.

You may opt out of direct marketing by notifying our Privacy Officer or following the opt-out instructions in our communications.

Sharing of Your Personal Information

We may share your Personal Information within our group companies, joint ventures, and with third-party service providers, contractors, and agents (such as communications providers and analytics partners) to:

  • Deliver our services,
  • Support our business operations,
  • Aid in fraud prevention, and
  • Enhance service improvements.

We ensure third parties use your data in compliance with this Privacy Policy and implement appropriate confidentiality and security measures.

Age Restrictions

Children under the age of 13 are not permitted to use our services. If you believe we may have collected information from a child under 13, please contact our Privacy Officer. We will promptly investigate and delete such data if necessary.

Transfer, Storage, and Security of Your Personal Information

Our servers are located in multiple jurisdictions, and your information may be stored outside your country of residence. We implement security measures, including encryption, to protect your data. However, no security measure guarantees 100% protection.

Retention of Your Personal Information

We retain Personal Information only as long as necessary to fulfill the purposes outlined above. Subject to applicable laws, you may request a copy, correction, or deletion of your Personal Information by contacting our Privacy Officer.

All requests will be addressed within 60 days. Certain services may offer options to manage, amend, or delete your information within the service.

Should your account be terminated, we will take steps to remove your data within a reasonable period, subject to technical limitations. Communications you made via our services may still be in third parties' possession, and in cases where deletion is not possible, we will inform you why.

This policy provides a comprehensive overview of our data management and privacy practices for MOONBOT. If any section needs more detail or revision, feel free to ask.